Covid-19 updates to our clients

We are continuing to service our clients and the greater community. In order to minimise the risk of transmission we have already increased our stringent disinfection protocols. We are now reaching out to our clients and ask that you follow the steps we have put in place

-When arriving at the clinic please phone reception. 

-We are only allowing 2 people at a time to enter the waiting room

-Please arrive as close to your appointment as possible

-You must keep a  safe distance of 1.5m

-Hand sanitizer has been supplied for your use and we ask that you use this upon entry

-We have introduced temporary markings on the floors and seating. Everyone must adhere to standing behind the lines and only use the seating that is marked for use

-We have a delivery service available to our elderly and immunocompromised clients for food , litter and medications

-Our vets will have a discussion with you in the waiting room and then they will seperate you from your pet for a full examination in our treatment area with one of our nurses

-We ask all clients to pay via EFT where possible

-Any at risk clients we ask you to send a friend or relative

-One client per pet will be permitted to wait in the waiting room

We apologise for the disruption to our service but buy implementing these steps we are keeping our staff clients and patients safe

We thank you for your patience during this difficult time

All steps we are taking are based on the recommendations from the Australian Veterinary Association